Shipping Policy
Shipping Policy
Thank you for visiting and shopping at https://laflorentinasoaps.com Following are the terms and conditions that constitute our Shipping Policy. Italian Luxury Group seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.
FREE SHIPPING Australian Wide
We offer Free Shipping on all Australian merchandise Standard orders over $60. The free shipping discount is applied automatically in cart when the $60 threshold is reached. The free shipping discount applies to Standard shipping.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Overnight delivery is only available for orders with delivery addresses within Australia.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Italian Luxury Group ships to addresses within the Australian Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Italian Luxury Group is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Italian Luxury Group is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Tracking your order
Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details.
Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.
If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team via email info@italianluxurygroup.com.au our so we can lodge an enquiry for you.
Incorrect Address
If there is an error with your address, please contact info@italianluxurygroup.com.au ASAP and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.
We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.
INTERNATIONAL SHIPPING POLICY
We currently ship worldwide
December delivery times may vary due to high order volumes.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Worldwide Shipping rates & delivery estimates
| UNITED STATES | Estimate | ||
| STANDARD DELIVERY TIME ESTIMATE 6+ BUSINESS DAYS Tracking available | |||
| AUD | USD | COURIER | |
| 0 UP TO 250g | 15.21 | $9.86 | Sendle |
| 251g UP TO 500g | 25.28 | $16.39 | Sendle |
| 501g UP TO 1000g | 35.41 | $22.96 | Sendle |
| 1001g UP TO 1500g | 45.35 | $29.41 | Sendle |
| 1501g UP TO 2000g | 49.05 | $31.81 | Sendle |
| 2001g UP TO 2500g | 55.92 | $36.26 | Austpost |
| 2501g UP TO 3000g | 59.58 | $38.64 | Austpost |
| 3001g UP TO 3500g | 63.25 | $41.01 | Austpost |
| 3501g UP TO 4000g | 66.92 | $43.39 | Austpost |
| 4001g UP TO 4500g | 70.58 | $45.77 | Austpost |
| 4501g UP TO 5000g | 74.25 | $48.15 | Austpost |
| 5001g UP TO 5500g | 77.92 | $50.52 | Austpost |
| 5501g UP TO 6000g | 81.58 | $52.90 | Austpost |
| 6001g UP TO 6500g | 85.25 | $55.28 | Austpost |
| 6501g UP TO 7000g | 88.92 | $57.66 | Austpost |
| 7001g UP TO 7500g | 92.58 | $60.03 | Austpost |
| 7501g UP TO 8000g | 96.25 | $62.41 | Austpost |
| 8001g UP TO 8500g | 100.00 | $64.84 | Austpost |
| 8501g UP TO 9000g | 103.58 | $67.17 | Austpost |
| 9001g UP TO 9500g | 107.25 | $69.54 | Austpost |
| 9501g UP TO 10000g | 110.92 | $71.92 | Austpost |
| EXPRESS DELIVERY TIME ESTIMATE 2-4+ BUSINESS DAYS Tracking available | |||
| UNITED STATES | AUD | USD | COURIER |
| 0 UP TO 250g | $30.00 | $20.70 | UPS |
| 251g UP TO 500g | $38.00 | $26.22 | UPS |
| 501g UP TO 1000g | $40.00 | $27.60 | UPS |
| 1001g UP TO 1500g | $50.00 | $34.50 | UPS |
| 1501g UP TO 2000g | $60.00 | $41.40 | UPS |
| 2001g UP TO 2500g | $65.00 | $44.85 | UPS |
| 2501g UP TO 3000g | $70.00 | $48.30 | UPS |
| 3001g UP TO 3500g | $75.00 | $51.75 | UPS |
| 3501g UP TO 4000g | $80.00 | $55.20 | UPS |
| 4001g UP TO 4500g | $85.00 | $58.65 | UPS |
| 4501g UP TO 5000g | $90.00 | $62.10 | UPS |
| EUROPE - Austria - Belgium - Denmark - Finland - France - Germany - Ireland - Italy - Luxembourg Netherlands - Norway - Poland - Portugal - Spain - Sweden - Switzerland Greece - Hungary - Uk. | |||
| STANDARD DELIVERY TIME ESTIMATE 6+ BUSINESS DAYS Tracking available | |||
| AUD | EURO | COURIER | |
| 0 UP TO 250g | $19.00 | € 11.21 | Sendle |
| 251g UP TO 500g | $25.00 | € 14.75 | Sendle |
| 501g UP TO 1000g | $35.41 | € 20.89 | Sendle |
| 1001g UP TO 1500g | $45.35 | € 26.76 | Sendle |
| 1501g UP TO 2000g | $49.05 | € 28.94 | Sendle |
| 2001g UP TO 2500g | $59.42 | € 35.06 | Sendle |
| 2501g UP TO 3000g | $63.08 | € 37.22 | Sendle |
| 3001g UP TO 3500g | $66.75 | € 39.38 | Austpost |
| 3501g UP TO 4000g | $70.42 | € 41.55 | Austpost |
| 4001g UP TO 4500g | $74.17 | € 43.76 | Austpost |
| 4501g UP TO 5000g | $77.75 | € 45.87 | Austpost |
| 5001g UP TO 5500g | $81.42 | € 48.04 | Austpost |
| 5501g UP TO 6000g | $85.08 | € 50.20 | Austpost |
| 6001g UP TO 6500g | $88.33 | € 52.11 | Austpost |
| 6501g UP TO 7000g | $92.42 | € 54.53 | Austpost |
| 7001g UP TO 7500g | $98.08 | € 57.87 | Austpost |
| 7501g UP TO 8000g | $99.75 | € 58.85 | Austpost |
| 8001g UP TO 8500g | $103.42 | € 61.02 | Austpost |
| 8501g UP TO 9000g | $107.08 | € 63.18 | Austpost |
| 9001g UP TO 9500g | $110.75 | € 65.34 | Austpost |
| 9501g UP TO 10000g | $114.42 | € 67.51 | Austpost |
| EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available | |||
| EUROPE | AUD | EURO | COURIER |
| 0 UP TO 250g | $40.00 | € 24.80 | UPS |
| 251g UP TO 500g | $41.00 | € 25.42 | UPS |
| 501g UP TO 1000g | $43.00 | € 26.66 | UPS |
| 1001g UP TO 1500g | $53.00 | € 32.86 | UPS |
| 1501g UP TO 2000g | $62.00 | € 38.44 | UPS |
| 2001g UP TO 2500g | $73.23 | € 45.40 | UPS |
| 2501g UP TO 3000g | $78.43 | € 48.63 | UPS |
| 3001g UP TO 3500g | $88.87 | € 55.10 | UPS |
| 3501g UP TO 4000g | $88.87 | € 55.10 | UPS |
| 4001g UP TO 4500g | $94.08 | € 58.33 | UPS |
| 4501g UP TO 5000g | $99.26 | € 61.54 | UPS |
| NEW ZEALAND | |||
| STANDARD DELIVERY TIME ESTIMATE 5+ BUSINESS DAYS Tracking available | |||
| AUD | NZL | COURIER | |
| 501g UP TO 1000g | $13.00 | $13.96 | Sendle |
| 1001g UP TO 2000g | $25.00 | $26.85 | Sendle |
| 2001g UP TO 3000g | $31.00 | $33.30 | Sendle |
| 3001g UP TO 4000g | $35.00 | $37.59 | Sendle |
| 4001g UP TO 5000g | $40.00 | $42.96 | Sendle |
| 5001g UP TO 6000g | $46.00 | $49.41 | Sendle |
| 6001g UP TO 7000g | $52.00 | $55.85 | Sendle |
| 7001g UP TO 8000g | $57.00 | $61.22 | Sendle |
| 7501g UP TO 8000g | $56.78 | $60.99 | Sendle |
| 8001g UP TO 9000g | $63.00 | $67.67 | Sendle |
| 9001g UP TO 10000g | $68.00 | $73.04 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available | |||
| NEW ZEALAND | AUD | NLZ | COURIER |
| 0 UP TO 250g | $21.00 | $22.56 | UPS |
| 251g UP TO 1000g | $30.00 | $32.22 | UPS |
| 1001g UP TO 1500g | $32.00 | $34.37 | UPS |
| 1501g UP TO 2000g | $40.00 | $42.96 | UPS |
| 2001g UP TO 2500g | $45.00 | $48.33 | UPS |
| 2501g UP TO 3000g | $50.00 | $53.70 | UPS |
| 3001g UP TO 3500g | $55.00 | $59.07 | UPS |
| 3501g UP TO 4000g | $60.00 | $64.44 | UPS |
| 4001g UP TO 4500g | $66.00 | $70.89 | UPS |
| 4501g UP TO 5000g | $71.00 | $76.26 | UPS |
| RUSSIA Czechia - Estonia - Latvia - Lithuania | |||
| STANDARD DELIVERY TIME ESTIMATE 10+ BUSINESS DAYS Tracking available | |||
| AUD | RUBLO | COURIER | |
| 0 UP TO 250g | $11.21 | $541 | Sendle |
| 251g UP TO 500g | $19.28 | $931 | Sendle |
| 501g UP TO 1000g | $34.03 | $1,644 | Sendle |
| 1001g UP TO 1500g | $51.00 | $2,463 | Sendle |
| 1501g UP TO 2000g | $64.17 | $3,099 | Sendle |
| 2001g UP TO 2500g | $77.50 | $3,743 | Sendle |
| 2501g UP TO 3000g | $77.50 | $3,743 | Sendle |
| 3001g UP TO 3500g | $85.38 | $4,124 | Sendle |
| 3501g UP TO 4000g | $85.38 | $4,124 | Sendle |
| 4001g UP TO 4500g | $100.00 | $4,830 | Sendle |
| 4501g UP TO 5000g | $100.00 | $4,830 | Sendle |
| 5001g UP TO 5500g | $113.46 | $5,480 | Sendle |
| 5501g UP TO 6000g | $113.46 | $5,480 | Sendle |
| 6001g UP TO 6500g | $126.92 | $6,130 | Sendle |
| 6501g UP TO 7000g | $126.92 | $6,130 | Sendle |
| 7001g UP TO 7500g | $141.54 | $6,836 | Sendle |
| 7501g UP TO 8000g | $141.54 | $6,836 | Sendle |
| 8001g UP TO 8500g | $154.62 | $7,467 | Sendle |
| 8501g UP TO 9000g | $154.62 | $7,467 | Sendle |
| 9001g UP TO 9500g | $169.23 | $8,173 | Sendle |
| 9501g UP TO 10000g | $169.23 | $8,173 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-3+ BUSINESS DAYS Tracking available | |||
| RUSSIA Czechia - Estonia - Latvia - Lithuania | AUD | RUBLO | COURIER |
| 0 UP TO 250g | $48.00 | $2,318 | FEDEX |
| 251g UP TO 500g | $66.00 | $3,188 | FEDEX |
| 501g UP TO 1000g | $66.00 | $3,188 | FEDEX |
| 1001g UP TO 1500g | $78.00 | $3,767 | FEDEX |
| 1501g UP TO 2000g | $90.00 | $4,347 | FEDEX |
| 2001g UP TO 2500g | $100.00 | $4,830 | FEDEX |
| 2501g UP TO 3000g | $110.00 | $5,313 | FEDEX |
| 3001g UP TO 3500g | $120.00 | $5,796 | FEDEX |
| 3501g UP TO 4000g | $130.00 | $6,279 | FEDEX |
| 4001g UP TO 4500g | $142.00 | $6,858 | FEDEX |
| 4501g UP TO 5000g | $152.00 | $7,341 | FEDEX |
| Qatar - Bahrain - United Arab Emirates | |||
| STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available | |||
| AUD | AED | COURIER | |
| 0 UP TO 250g | $11.21 | $7.22 | Sendle |
| 251g UP TO 500g | $19.28 | $12.41 | Sendle |
| 501g UP TO 1000g | $34.03 | $21.92 | Sendle |
| 1001g UP TO 1500g | $51.00 | $32.84 | Sendle |
| 1501g UP TO 2000g | $64.17 | $41.32 | Sendle |
| 2001g UP TO 2500g | $77.50 | $49.91 | Sendle |
| 2501g UP TO 3000g | $77.50 | $49.91 | Sendle |
| 3001g UP TO 3500g | $85.38 | $54.99 | Sendle |
| 3501g UP TO 4000g | $85.38 | $54.99 | Sendle |
| 4001g UP TO 4500g | $100.00 | $64.40 | Sendle |
| 4501g UP TO 5000g | $100.00 | $64.40 | Sendle |
| 5001g UP TO 5500g | $113.46 | $73.07 | Sendle |
| 5501g UP TO 6000g | $113.46 | $73.07 | Sendle |
| 6001g UP TO 6500g | $126.92 | $81.74 | Sendle |
| 6501g UP TO 7000g | $126.92 | $81.74 | Sendle |
| 7001g UP TO 7500g | $141.54 | $91.15 | Sendle |
| 7501g UP TO 8000g | $141.54 | $91.15 | Sendle |
| 8001g UP TO 8500g | $154.62 | $99.57 | Sendle |
| 8501g UP TO 9000g | $154.62 | $99.57 | Sendle |
| 9001g UP TO 9500g | $169.23 | $108.98 | Sendle |
| 9501g UP TO 10000g | $169.23 | $108.98 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-3 + BUSINESS DAYS Tracking available | |||
| Qatar - Bahrain - United Arab Emirates | AUD | EAU | COURIER |
| 0 UP TO 250g | $30.00 | $19.32 | FEDEX |
| 251g UP TO 500g | $46.00 | $29.62 | FEDEX |
| 501g UP TO 1000g | $38.00 | $24.47 | FEDEX |
| 1001g UP TO 1500g | $47.00 | $30.27 | FEDEX |
| 1501g UP TO 2000g | $55.00 | $35.42 | FEDEX |
| 2001g UP TO 2500g | $65.00 | $41.86 | FEDEX |
| 2501g UP TO 3000g | $66.00 | $42.50 | FEDEX |
| 3001g UP TO 3500g | $70.00 | $45.08 | FEDEX |
| 3501g UP TO 4000g | $72.00 | $46.37 | FEDEX |
| 4001g UP TO 4500g | $76.00 | $48.94 | FEDEX |
| 4501g UP TO 5000g | $79.00 | $50.88 | FEDEX |
| SOUTH KOREA | |||
| STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available | |||
| AUD | KRW | COURIER | |
| 0 UP TO 250g | $16.00 | $12,686 | Sendle |
| 251g UP TO 500g | $30.83 | $24,446 | Sendle |
| 501g UP TO 1000g | $40.58 | $32,177 | Sendle |
| 1001g UP TO 1500g | $50.33 | $39,907 | Sendle |
| 1501g UP TO 2000g | $60.08 | $47,637 | Sendle |
| 2001g UP TO 2500g | $63.71 | $50,512 | Sendle |
| 2501g UP TO 3000g | $67.33 | $53,386 | Sendle |
| 3001g UP TO 3500g | $65.38 | $51,841 | Sendle |
| 3501g UP TO 4000g | $69.23 | $54,890 | Sendle |
| 4001g UP TO 4500g | $72.31 | $57,330 | Sendle |
| 4501g UP TO 5000g | $75.38 | $59,769 | Sendle |
| 5001g UP TO 5500g | $79.23 | $62,819 | Sendle |
| 5501g UP TO 6000g | $82.31 | $65,258 | Sendle |
| 6001g UP TO 6500g | $85.38 | $67,698 | Sendle |
| 6501g UP TO 7000g | $88.92 | $70,503 | Sendle |
| 7001g UP TO 7500g | $92.31 | $73,187 | Sendle |
| 7501g UP TO 8000g | $95.62 | $75,809 | Sendle |
| 8001g UP TO 8500g | $98.96 | $78,462 | Sendle |
| 8501g UP TO 9000g | $102.31 | $81,115 | Sendle |
| 9001g UP TO 9500g | $106.15 | $84,165 | Sendle |
| 9501g UP TO 10000g | $109.23 | $86,604 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-3 + BUSINESS DAYS Tracking available | |||
| SOUTH KOREA | AUD | KRW | COURIER |
| 0 UP TO 250g | $30.00 | $23,786 | FEDEX |
| 251g UP TO 500g | $46.00 | $36,471 | FEDEX |
| 501g UP TO 1000g | $38.00 | $30,129 | FEDEX |
| 1001g UP TO 1500g | $47.00 | $37,264 | FEDEX |
| 1501g UP TO 2000g | $55.00 | $43,607 | FEDEX |
| 2001g UP TO 2500g | $65.00 | $51,536 | FEDEX |
| 2501g UP TO 3000g | $66.00 | $52,329 | FEDEX |
| 3001g UP TO 3500g | $70.00 | $55,500 | FEDEX |
| 3501g UP TO 4000g | $72.00 | $57,086 | FEDEX |
| 4001g UP TO 4500g | $76.00 | $60,257 | FEDEX |
| 4501g UP TO 5000g | $79.00 | $62,636 | FEDEX |
| ASIA PACIFIC China - Malaysia - Singapore | |||
| STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available | |||
| AUD | COURIER | ||
| 0 UP TO 250g | $21.21 | Sendle | |
| 250g UP TO 500g | $30.83 | Sendle | |
| 500g UP TO 1 Kg | $40.58 | Sendle | |
| 1 UP TO 1.5 Kg | $50.33 | Sendle | |
| 1.5 UP TO 2 Kg | $60.08 | Sendle | |
| 2 UP TO 2.5 Kg | $65.71 | Sendle | |
| 2.5 UP TO 3 Kg | $69.71 | Sendle | |
| 3 UP TO 3.5 Kg | $74.71 | Sendle | |
| 3.5 UP TO 4 Kg | $79.68 | Austpost | |
| 4 UP TO 4.5 Kg | $84.35 | Austpost | |
| 4.5 UP TO 5 Kg | $92.79 | Austpost | |
| 5 UP TO 5.5 Kg | $99.07 | Austpost | |
| 5.5 UP TO 6 Kg | $105.28 | Austpost | |
| 6 UP TO 6.5 Kg | $113.51 | Austpost | |
| 6.5 UP TO 7 Kg | $125.86 | Austpost | |
| 7 UP TO 7.5 Kg | $139.45 | Austpost | |
| 7.5 UP TO 8 Kg | $144.40 | Austpost | |
| 8 UP TO 8.5 Kg | $160.84 | Austpost | |
| 8.5 UP TO 9 Kg | $178.92 | Austpost | |
| 9 UP TO 9.5Kg | $198.81 | Austpost | |
| 9.5 UP TO 10 Kg | $218.69 | Austpost | |
| EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available | |||
| ASIA PACIFIC China - Malaysia - Singapore | AUD | COURIER | |
| 0 UP TO 250g | $30.00 | UPS | |
| 250g UP TO 500g | $30.00 | UPS | |
| 500g UP TO 1 Kg | $36.00 | UPS | |
| 1 UP TO 1.5 Kg | $45.00 | UPS | |
| 1.5 UP TO 2 Kg | $52.00 | UPS | |
| 2 UP TO 2.5 Kg | $62.00 | UPS | |
| 2.5 UP TO 3 Kg | $66.00 | UPS | |
| 3 UP TO 3.5 Kg | $70.00 | UPS | |
| 3.5 UP TO 4 Kg | $79.00 | UPS | |
| 4 UP TO 4.5 Kg | $80.00 | UPS | |
| 4.5 UP TO 5 Kg | $85.00 | UPS | |