Thank you for shopping with FHome

We work with trusted courier partners to deliver safely and efficiently across Australia and worldwide. Shipping options, delivery times, and charges are shown at checkout based on the product, destination, and warehouse location.

Order Processing

Most orders are processed and dispatched within 24 to 48 hours. Orders are not shipped on weekends or public holidays.

During peak periods such as Black Friday, Cyber Monday, Christmas, and promotional events, dispatch and delivery may take longer. If your order is significantly delayed, we will contact you by email or phone.

Tracking

All orders are shipped with tracking.

Once your order has been packed and dispatched, you will receive a shipping confirmation email with your tracking details. Please allow up to 24 to 48 hours for tracking to become active after dispatch. If you have not received tracking details within 48 hours, please contact us at info@laflorentinasoaps.com

Authority to Leave (ATL)

For Australian deliveries, parcels may be sent with Authority to Leave (ATL) unless otherwise requested.

If no one is available to receive the parcel and the courier considers the location safe, the parcel may be left in a secure place. If the courier does not consider the location suitable, a standard failed delivery procedure will apply.

If you have special delivery instructions, please include them at checkout or contact us before dispatch.

Australia Shipping

Free Standard Shipping

We offer free standard shipping within Australia on eligible merchandise orders over AUD $80. The free shipping discount is applied automatically at checkout once the minimum threshold is reached.

Free Shipping Exclusions

Some items may not qualify for free shipping due to:

oversized or heavy dimensions
remote or high-cost delivery areas
fulfilment from overseas warehouses
special handling requirements

This may include selected items such as:

luxury perfumes
Brogo
large clocks
framed prints over 60x90 cm
Tecknomonster
Lamborghini items

Where free shipping does not apply, shipping charges will be calculated and displayed at checkout before payment.

Estimated Delivery Times in Australia

3 to 5 business days for most major metro areas
3 to 12 business days for other areas
deliveries to remote regions may take longer, and additional shipping fees may apply

International Shipping

We offer international shipping to selected destinations using trusted courier partners such as FedEx, DHL, DPD, UPS, and other approved carriers depending on destination and product type.

Estimated Delivery Times

Estimated transit times after dispatch are:

Australia: 3 to 5+ business days
Asia: 3 to 5+ business days
Europe: 3 to 5+ business days
United States: 3 to 5+ business days
Rural and remote areas: 3 to 12+ business days

Delivery times are estimates only and may vary due to customs clearance, courier routing, peak periods, or destination-specific delays.

EU Customers

For EU customers, all prices shown on the website are exclusive of VAT.

Import Duties & Taxes Policy

At Italian Luxury Group (ILG), we are committed to making your international shopping experience as seamless and transparent as possible.

For eligible destinations, all import duties, customs charges, and applicable taxes are included in the final price displayed at checkout. This means that the amount you pay at checkout is the final amount, and no additional customs charges should be requested upon delivery.

What This Means for You

No unexpected import charges
No customs duty requests on delivery
No surprise tax invoices from the courier
A smoother and more transparent delivery experience

Where this service is available, ILG will manage and pay the applicable import duties and taxes on the customer’s behalf.

Countries Covered

For shipments to the following countries, all applicable duties and import taxes are included in the prices shown on our website:

United States of America
Hong Kong
Switzerland
Australia
Taiwan
Canada
South Korea
Japan
United Arab Emirates
Malaysia
Saudi Arabia
United Kingdom

"European Union member states (where applicable — duties and taxes included at checkout)" For these destinations, no additional customs duties or import taxes should be payable upon delivery.

Other Destinations

For all other countries, additional charges arising from customs duties, import taxes, and local fees may apply. These charges are the responsibility of the customer and, depending on the destination country, may:

be displayed and, where available, paid during checkout;
be requested directly by the appointed courier before delivery;
or be payable at the time of delivery according to local customs regulations.

If a destination is not eligible for prepaid duties and taxes, this will generally be communicated at checkout or prior to shipment.

Refused Shipments

For all countries, if a shipment is refused by the recipient, Italian Luxury Group reserves the right to deduct any additional costs from the refund, including:

customs duties and taxes
return shipping costs
handling fees
any related import or administrative charges

A minimum deduction of €100, plus any applicable return shipping costs, may apply. Additional deductions may apply depending on the destination country and courier charges.

Final Landed Price

For supported countries, the checkout will clearly show the final landed price, so you can shop with confidence knowing there should be no additional import costs upon delivery.

Our Commitment

ILG is committed to offering a transparent international shopping experience. Whenever duties and taxes are included at checkout, you can place your order knowing that the price shown is intended to be the final amount payable for delivery to your destination.

Perfume Shipping Policy

All international perfume and fragrance orders are shipped from our US warehouse, unless otherwise stated for specific brands.

Perfume Shipping Charges

AUD $20 for the first perfume
an additional shipping fee may apply for each extra perfume added to the order

Selected exclusions may apply, including Acqua dell’Elba and Profumi del Marmo.

Perfume Delivery Timeframes

USA domestic orders: 2 to 5 business days
International orders: 3 to 12 business days depending on destination and checkout shipping options

The courier is assigned automatically and may include FedEx, DHL, UPS, USPS, DPD, DAI, or other approved local partners. Carrier selection cannot be manually chosen.

Dangerous Goods

Certain perfumes and home fragrances shipped from Australia may be classified as dangerous goods and may incur special shipping charges.

Perfume Returns

Unless required by law or otherwise agreed, perfumes and fragrances are not eligible for return once dispatched.

In Stock / Ready to Ship

“In Stock” or “Ready to Ship” generally means:

the item is physically available in one of our warehouses or at a supplier location and ready for dispatch
or the item is available for production where applicable

Some products, including selected Lamborghini travel bags, framed prints, and Vintabros T-shirts, may require additional manufacturing time of at least 2 weeks.

Incorrect Address

Please ensure that your shipping address is correct before placing your order.

If you notice an error, contact us immediately at info@italianluxurygroup.com.au. We will do our best to update the address before dispatch, but changes cannot be guaranteed once the order has entered processing. Italian Luxury Group is not responsible for delays or losses caused by incorrect address information provided at checkout.

P.O. Boxes

Some products or shipping methods may not be available to P.O. Boxes. If a residential or business address is required by the courier, we may contact you to request an alternative delivery address.

Damaged or Lost Parcels

Italian Luxury Group is not liable for parcels lost or damaged in transit.

If your parcel arrives damaged, please contact the courier directly to lodge a claim and retain all packaging materials and damaged goods until the claim has been reviewed.

Holiday Periods and Warehouse Closures

During Christmas and other peak periods, dispatch and delivery times may vary.

Our warehouse may also close during selected holiday periods, and orders placed during these times may require additional processing and delivery time.

Returns

Please refer to our Returns & Refund Policy for full details on return eligibility, procedures, and refund conditions.

Worldwide Shipping rates & delivery estimates

UNITED STATES	Estimate
STANDARD DELIVERY TIME ESTIMATE 6+ BUSINESS DAYS Tracking available
	AUD	USD	COURIER
0 UP TO 250g	25.00	$16.30	Sendle
251g UP TO 500g	30.00	$19.63	Sendle
501g UP TO 1000g	38.00	$24.87	Sendle
1001g UP TO 1500g	45.35	$29.41	Sendle
1501g UP TO 2000g	49.05	$31.81	Sendle
2001g UP TO 2500g	55.92	$36.26	Austpost
2501g UP TO 3000g	59.58	$38.64	Austpost
3001g UP TO 3500g	63.25	$41.01	Austpost
3501g UP TO 4000g	66.92	$43.39	Austpost
4001g UP TO 4500g	70.58	$45.77	Austpost
4501g UP TO 5000g	74.25	$48.15	Austpost
5001g UP TO 5500g	77.92	$50.52	Austpost
5501g UP TO 6000g	81.58	$52.90	Austpost
6001g UP TO 6500g	85.25	$55.28	Austpost
6501g UP TO 7000g	88.92	$57.66	Austpost
7001g UP TO 7500g	92.58	$60.03	Austpost
7501g UP TO 8000g	96.25	$62.41	Austpost
8001g UP TO 8500g	100.00	$64.84	Austpost
8501g UP TO 9000g	103.58	$67.17	Austpost
9001g UP TO 9500g	107.25	$69.54	Austpost
9501g UP TO 10000g	110.92	$71.92	Austpost
EXPRESS DELIVERY TIME ESTIMATE 2-4+ BUSINESS DAYS Tracking available
UNITED STATES	AUD	USD	COURIER
0 UP TO 250g	$30.00	$20.70	UPS
251g UP TO 500g	$38.00	$26.22	UPS
501g UP TO 1000g	$40.00	$27.60	UPS
1001g UP TO 1500g	$50.00	$34.50	UPS
1501g UP TO 2000g	$60.00	$41.40	UPS
2001g UP TO 2500g	$65.00	$44.85	UPS
2501g UP TO 3000g	$70.00	$48.30	UPS
3001g UP TO 3500g	$75.00	$51.75	UPS
3501g UP TO 4000g	$80.00	$55.20	UPS
4001g UP TO 4500g	$85.00	$58.65	UPS
4501g UP TO 5000g	$90.00	$62.10	UPS
EUROPE - Austria - Belgium - Denmark - Finland - France - Germany - Ireland - Italy - Luxembourg Netherlands - Norway - Poland - Portugal - Spain - Sweden - Switzerland Greece - Hungary - Uk.
STANDARD DELIVERY TIME ESTIMATE 6+ BUSINESS DAYS Tracking available
	AUD	EURO	COURIER
0 UP TO 250g	$25.00	€ 13.98	Sendle
251g UP TO 500g	$30.00	€ 16.67	Sendle
501g UP TO 1000g	$38.00	€ 21.25	Sendle
1001g UP TO 1500g	$40.35	€ 24.75	Sendle
1501g UP TO 2000g	$49.05	€ 28.94	Sendle
2001g UP TO 2500g	$59.42	€ 35.06	Sendle
2501g UP TO 3000g	$63.08	€ 37.22	Sendle
3001g UP TO 3500g	$66.75	€ 39.38	Austpost
3501g UP TO 4000g	$70.42	€ 41.55	Austpost
4001g UP TO 4500g	$74.17	€ 43.76	Austpost
4501g UP TO 5000g	$77.75	€ 45.87	Austpost
5001g UP TO 5500g	$81.42	€ 48.04	Austpost
5501g UP TO 6000g	$85.08	€ 50.20	Austpost
6001g UP TO 6500g	$88.33	€ 52.11	Austpost
6501g UP TO 7000g	$92.42	€ 54.53	Austpost
7001g UP TO 7500g	$98.08	€ 57.87	Austpost
7501g UP TO 8000g	$99.75	€ 58.85	Austpost
8001g UP TO 8500g	$103.42	€ 61.02	Austpost
8501g UP TO 9000g	$107.08	€ 63.18	Austpost
9001g UP TO 9500g	$110.75	€ 65.34	Austpost
9501g UP TO 10000g	$114.42	€ 67.51	Austpost
EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available
EUROPE	AUD	EURO	COURIER
0 UP TO 250g	$40.00	€ 24.80	UPS
251g UP TO 500g	$41.00	€ 25.42	UPS
501g UP TO 1000g	$43.00	€ 26.66	UPS
1001g UP TO 1500g	$53.00	€ 32.86	UPS
1501g UP TO 2000g	$62.00	€ 38.44	UPS
2001g UP TO 2500g	$73.23	€ 45.40	UPS
2501g UP TO 3000g	$78.43	€ 48.63	UPS
3001g UP TO 3500g	$88.87	€ 55.10	UPS
3501g UP TO 4000g	$88.87	€ 55.10	UPS
4001g UP TO 4500g	$94.08	€ 58.33	UPS
4501g UP TO 5000g	$99.26	€ 61.54	UPS
NEW ZEALAND
STANDARD DELIVERY TIME ESTIMATE 5+ BUSINESS DAYS Tracking available
0 g UP TO 1000g	$25.00	$26.89	Austpost
1001g UP TO 2000g	$38.00	$41.00	Austpost
2001g UP TO 3000g	$45.00	$48.48	Austpost
3001g UP TO 4000g	$50.00	$53.87	Austpost
4001g UP TO 5000g	$58.00	$62.49	Austpost
5001g UP TO 6000g	$68.00	$73.26	Austpost
6001g UP TO 7000g	$72.00	$77.58	Austpost
7001g UP TO 8000g	$78.00	$84.00	Austpost
8001g UP TO 9000g	$80.00	$86.20	Austpost
9001g UP TO 10000g	$86.00	$92.66	Austpost
EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available
NEW ZEALAND	AUD	NLZ	COURIER
0 g UP TO 1000g	$35.00	$37.72	FEDEX
1001g UP TO 2000g	$40.00	$43.10	FEDEX
2001g UP TO 3000g	$46.00	$49.57	FEDEX
3001g UP TO 4000g	$52.00	$56.04	FEDEX
4001g UP TO 5000g	$60.00	$64.66	FEDEX
5001g UP TO 6000g	$70.00	$75.43	FEDEX
6001g UP TO 7000g	$75.00	$80.82	FEDEX
7001g UP TO 8000g	$80.00	$86.21	FEDEX
8001g UP TO 9000g	$85.00	$91.60	FEDEX
9001g UP TO 10000g	$90.00	$96.99	FEDEX
10001g UP TO 15000g	$250.00	$269.40	FEDEX
RUSSIA Czechia - Estonia - Latvia - Lithuania
STANDARD DELIVERY TIME ESTIMATE 10+ BUSINESS DAYS Tracking available
	AUD	RUBLO	COURIER
0 UP TO 250g	$25.00	$1,300	Sendle
251g UP TO 500g	$30.00	$1,560	Sendle
501g UP TO 1000g	$38.00	$1,976	Sendle
1001g UP TO 1500g	$51.00	$2,463	Sendle
1501g UP TO 2000g	$64.17	$3,099	Sendle
2001g UP TO 2500g	$77.50	$3,743	Sendle
2501g UP TO 3000g	$77.50	$3,743	Sendle
3001g UP TO 3500g	$85.38	$4,124	Sendle
3501g UP TO 4000g	$85.38	$4,124	Sendle
4001g UP TO 4500g	$100.00	$4,830	Sendle
4501g UP TO 5000g	$100.00	$4,830	Sendle
5001g UP TO 5500g	$113.46	$5,480	Sendle
5501g UP TO 6000g	$113.46	$5,480	Sendle
6001g UP TO 6500g	$126.92	$6,130	Sendle
6501g UP TO 7000g	$126.92	$6,130	Sendle
7001g UP TO 7500g	$141.54	$6,836	Sendle
7501g UP TO 8000g	$141.54	$6,836	Sendle
8001g UP TO 8500g	$154.62	$7,467	Sendle
8501g UP TO 9000g	$154.62	$7,467	Sendle
9001g UP TO 9500g	$169.23	$8,173	Sendle
9501g UP TO 10000g	$169.23	$8,173	Sendle
EXPRESS DELIVERY TIME ESTIMATE 2-3+ BUSINESS DAYS Tracking available
RUSSIA Czechia - Estonia - Latvia - Lithuania	AUD	RUBLO	COURIER
0 UP TO 250g	$48.00	$2,318	FEDEX
251g UP TO 500g	$66.00	$3,188	FEDEX
501g UP TO 1000g	$66.00	$3,188	FEDEX
1001g UP TO 1500g	$78.00	$3,767	FEDEX
1501g UP TO 2000g	$90.00	$4,347	FEDEX
2001g UP TO 2500g	$100.00	$4,830	FEDEX
2501g UP TO 3000g	$110.00	$5,313	FEDEX
3001g UP TO 3500g	$120.00	$5,796	FEDEX
3501g UP TO 4000g	$130.00	$6,279	FEDEX
4001g UP TO 4500g	$142.00	$6,858	FEDEX
4501g UP TO 5000g	$152.00	$7,341	FEDEX
Qatar - Bahrain - United Arab Emirates
STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available
	AUD	AED	COURIER
0 UP TO 250g	$25.00	$60.00	Sendle
251g UP TO 500g	$30.00	$72.10	Sendle
501g UP TO 1000g	$38.00	$91.33	Sendle
1001g UP TO 1500g	$51.00	$32.84	Sendle
1501g UP TO 2000g	$64.17	$41.32	Sendle
2001g UP TO 2500g	$77.50	$49.91	Sendle
2501g UP TO 3000g	$77.50	$49.91	Sendle
3001g UP TO 3500g	$85.38	$54.99	Sendle
3501g UP TO 4000g	$85.38	$54.99	Sendle
4001g UP TO 4500g	$100.00	$64.40	Sendle
4501g UP TO 5000g	$100.00	$64.40	Sendle
5001g UP TO 5500g	$113.46	$73.07	Sendle
5501g UP TO 6000g	$113.46	$73.07	Sendle
6001g UP TO 6500g	$126.92	$81.74	Sendle
6501g UP TO 7000g	$126.92	$81.74	Sendle
7001g UP TO 7500g	$141.54	$91.15	Sendle
7501g UP TO 8000g	$141.54	$91.15	Sendle
8001g UP TO 8500g	$154.62	$99.57	Sendle
8501g UP TO 9000g	$154.62	$99.57	Sendle
9001g UP TO 9500g	$169.23	$108.98	Sendle
9501g UP TO 10000g	$169.23	$108.98	Sendle
EXPRESS DELIVERY TIME ESTIMATE 2-3 + BUSINESS DAYS Tracking available
Qatar - Bahrain - United Arab Emirates	AUD	EAU	COURIER
0 UP TO 250g	$30.00	$19.32	FEDEX
251g UP TO 500g	$46.00	$29.62	FEDEX
501g UP TO 1000g	$38.00	$24.47	FEDEX
1001g UP TO 1500g	$47.00	$30.27	FEDEX
1501g UP TO 2000g	$55.00	$35.42	FEDEX
2001g UP TO 2500g	$65.00	$41.86	FEDEX
2501g UP TO 3000g	$66.00	$42.50	FEDEX
3001g UP TO 3500g	$70.00	$45.08	FEDEX
3501g UP TO 4000g	$72.00	$46.37	FEDEX
4001g UP TO 4500g	$76.00	$48.94	FEDEX
4501g UP TO 5000g	$79.00	$50.88	FEDEX
SOUTH KOREA
STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available
	AUD	KRW	COURIER
0 UP TO 250g	$25.00	$22,686	Sendle
251g UP TO 500g	$30.83	$24,446	Sendle
501g UP TO 1000g	$40.58	$32,177	Sendle
1001g UP TO 1500g	$50.33	$39,907	Sendle
1501g UP TO 2000g	$60.08	$47,637	Sendle
2001g UP TO 2500g	$63.71	$50,512	Sendle
2501g UP TO 3000g	$67.33	$53,386	Sendle
3001g UP TO 3500g	$65.38	$51,841	Sendle
3501g UP TO 4000g	$69.23	$54,890	Sendle
4001g UP TO 4500g	$72.31	$57,330	Sendle
4501g UP TO 5000g	$75.38	$59,769	Sendle
5001g UP TO 5500g	$79.23	$62,819	Sendle
5501g UP TO 6000g	$82.31	$65,258	Sendle
6001g UP TO 6500g	$85.38	$67,698	Sendle
6501g UP TO 7000g	$88.92	$70,503	Sendle
7001g UP TO 7500g	$92.31	$73,187	Sendle
7501g UP TO 8000g	$95.62	$75,809	Sendle
8001g UP TO 8500g	$98.96	$78,462	Sendle
8501g UP TO 9000g	$102.31	$81,115	Sendle
9001g UP TO 9500g	$106.15	$84,165	Sendle
9501g UP TO 10000g	$109.23	$86,604	Sendle
EXPRESS DELIVERY TIME ESTIMATE 2-3 + BUSINESS DAYS Tracking available
SOUTH KOREA	AUD	KRW	COURIER
0 UP TO 250g	$30.00	$23,786	FEDEX
251g UP TO 500g	$46.00	$36,471	FEDEX
501g UP TO 1000g	$38.00	$30,129	FEDEX
1001g UP TO 1500g	$47.00	$37,264	FEDEX
1501g UP TO 2000g	$55.00	$43,607	FEDEX
2001g UP TO 2500g	$65.00	$51,536	FEDEX
2501g UP TO 3000g	$66.00	$52,329	FEDEX
3001g UP TO 3500g	$70.00	$55,500	FEDEX
3501g UP TO 4000g	$72.00	$57,086	FEDEX
4001g UP TO 4500g	$76.00	$60,257	FEDEX
4501g UP TO 5000g	$79.00	$62,636	FEDEX
ASIA PACIFIC China - Malaysia - Singapore
STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available
	AUD		COURIER
0 UP TO 250g	$25.00		Sendle
250g UP TO 500g	$30.83		Sendle
500g UP TO 1 Kg	$40.58		Sendle
1 UP TO 1.5 Kg	$50.33		Sendle
1.5 UP TO 2 Kg	$60.08		Sendle
2 UP TO 2.5 Kg	$65.71		Sendle
2.5 UP TO 3 Kg	$69.71		Sendle
3 UP TO 3.5 Kg	$74.71		Sendle
3.5 UP TO 4 Kg	$79.68		Austpost
4 UP TO 4.5 Kg	$84.35		Austpost
4.5 UP TO 5 Kg	$92.79		Austpost
5 UP TO 5.5 Kg	$99.07		Austpost
5.5 UP TO 6 Kg	$105.28		Austpost
6 UP TO 6.5 Kg	$113.51		Austpost
6.5 UP TO 7 Kg	$125.86		Austpost
7 UP TO 7.5 Kg	$139.45		Austpost
7.5 UP TO 8 Kg	$144.40		Austpost
8 UP TO 8.5 Kg	$160.84		Austpost
8.5 UP TO 9 Kg	$178.92		Austpost
9 UP TO 9.5Kg	$198.81		Austpost
9.5 UP TO 10 Kg	$218.69		Austpost
EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available
ASIA PACIFIC China - Malaysia - Singapore	AUD		COURIER
0 UP TO 250g	$30.00		UPS
250g UP TO 500g	$30.00		UPS
500g UP TO 1 Kg	$36.00		UPS
1 UP TO 1.5 Kg	$45.00		UPS
1.5 UP TO 2 Kg	$52.00		UPS
2 UP TO 2.5 Kg	$62.00		UPS
2.5 UP TO 3 Kg	$66.00		UPS
3 UP TO 3.5 Kg	$70.00		UPS
3.5 UP TO 4 Kg	$79.00		UPS
4 UP TO 4.5 Kg	$80.00		UPS
4.5 UP TO 5 Kg	$85.00		UPS